Privacy and Cookie Policy

Privacy Notice

Last updated: April 2026

Livdin Property Ltd trading as Livdin Property respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights under data protection law. It is designed to give you clear and concise information about how we handle your data.

1. Who we are

Livdin Property Ltd is the data controller for the personal data covered by this Privacy Notice.

Company name: Livdin Property Ltd
Company number: 11631924
Registered office: Upperbridge House, 24 Huddersfield Road, Holmfirth, HD9 2JS
Email: hello@livdinproperty.co.uk
Telephone: 01484 981717

If you have any questions about this Privacy Notice or want to exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office, but we would appreciate the chance to deal with your concerns first.

2. Who this notice applies to

This notice applies to personal data we collect about:

landlords
tenants
guarantors
applicants and prospective tenants
buyers and sellers, if relevant to our services
contractors and suppliers
website visitors
people who contact us by phone, email, social media, forms or in person

3. The data we collect

Depending on how you deal with us, we may collect and use:

Identity data such as your name, title, date of birth and proof of identity
Contact data such as your address, email address and phone number
Tenancy and property data such as property address, tenancy details, rent, deposit information, maintenance records and communications
Financial data such as bank details, payment records and rent statements
Reference and application data such as employment, income, landlord references, affordability and right to rent information
Transaction data such as payments to and from you and details of services we provide
Technical data such as IP address, browser type, device data and how you use our website
Marketing and communications data such as your preferences for receiving updates or property alerts
CCTV, call or message data where lawfully used for security, service and record keeping

We do not routinely collect special category personal data. If we do need to process limited health or vulnerability information, we will only do so where the law allows it and where it is relevant to the service we provide.

4. How we collect your data

We collect personal data:

directly from you when you contact us, instruct us, apply for a tenancy, sign up for updates, complete forms or use our services
from landlords, tenants, guarantors, referees and joint applicants
from credit reference, referencing and identity verification providers
from contractors, deposit scheme providers, local authorities, utility providers and other organisations involved in the tenancy or management process
automatically through cookies and similar technologies when you use our website
from publicly available sources where lawful and relevant

5. How we use your data

We only use your personal data where the law allows us to. Most commonly, we use it:

to take steps before entering into a contract with you
to perform a contract with you
to comply with a legal or regulatory obligation
for our legitimate interests, where those interests do not override your rights
where you have given consent, where consent is required

We may use your data to:

register you as a landlord, tenant, applicant, guarantor, contractor or contact
market, let, manage or support a property
arrange viewings, applications, referencing and tenancy paperwork
collect and transfer rent and other payments
protect deposits and deal with tenancy administration
manage repairs, maintenance, inspections and contractor access
respond to enquiries, complaints and disputes
meet legal duties including right to rent, anti fraud, accounting and regulatory obligations
improve our website, services and communication
send service updates and, where allowed, marketing communications

6. Marketing

We may send you marketing or property related updates if you have asked for them, signed up for them, or if we are allowed to do so by law.

You can opt out of marketing at any time by using the unsubscribe link in an email or by contacting us directly.

We do not sell your personal data to third parties. We will not share your personal data with third parties for their own marketing unless you have clearly agreed to that.

7. Who we share your data with

We may share your personal data where necessary with:

landlords, tenants, guarantors and joint applicants
referencing, identity check and credit check providers
tenancy deposit protection providers
maintenance contractors, inventory clerks and safety inspectors
IT, website, software and communication providers
payment processors, accountants, auditors, insurers and professional advisers
local authorities, HMRC, regulators, courts, ombudsmen and enforcement bodies
redress and client money protection schemes where relevant
other agents or third parties where you have asked us to liaise or where this is needed to deliver the service

We require third parties to respect your data and handle it lawfully.

8. International transfers

Where any of our systems or service providers transfer personal data outside the UK, we will take reasonable steps to make sure appropriate safeguards are in place.

9. Data security

We have appropriate technical and organisational measures in place to help protect personal data from being lost, misused, accessed without permission, altered or disclosed. We also limit access to people who need it for a proper business reason.

10. How long we keep your data

We keep personal data only for as long as needed for the purpose it was collected, including to meet legal, regulatory, insurance, tax and accounting requirements.

In many cases, we will keep core customer, tenancy, financial and transaction records for up to 6 years after the end of the relationship, although some information may need to be kept longer where the law requires it or where a dispute is ongoing.

We may keep website and enquiry data for a shorter period, and we may keep anonymised data for reporting and analysis for longer.

11. Your rights

You have rights under data protection law, including the right to:

ask for access to your personal data
ask us to correct inaccurate data
ask us to delete data in some cases
object to or restrict certain processing
ask for transfer of certain data
withdraw consent where we rely on consent

We will usually respond within one month. In some cases, the law allows more time, for example where a request is complex.

12. Third party links

Our website may include links to third party websites or services. We are not responsible for their privacy practices. You should read their privacy notices before submitting data to them.

13. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always appear on our website.

Last updated: April 2026

Our website uses cookies and similar technologies to help the site work, improve performance, understand how visitors use it and, where enabled, support embedded media and marketing.

Cookies are small text files stored on your device when you visit a website.

1. How we use cookies

We use cookies for the following reasons:

to make the website function properly
to remember preferences or settings
to measure site traffic and usage
to improve performance and content
to support embedded content such as video
to support advertising or remarketing, where enabled

2. Types of cookies we may use

Strictly necessary cookies
These are needed for the website to work properly. They do not usually require consent.

Analytics cookies
These help us understand how visitors use our website so we can improve it. Where these cookies are not strictly necessary, we will ask for consent before using them.

Functionality cookies
These remember choices you make and improve your experience.

Advertising or targeting cookies
These may be used to measure campaigns or show relevant adverts. These cookies require consent.

Third party cookies
Some cookies may be set by third party services used on our site, such as video, analytics or social media tools. These third parties control their own cookies and processing.

3. Consent

Where cookies are not strictly necessary, we will ask for your consent before placing them on your device.

You can accept, reject or manage non essential cookies through our cookie banner or preference tool. You can also change your browser settings to block or delete cookies, although some parts of the website may not work properly if you do this.

4. Cookies and similar technologies we may use

Depending on how the website is built and which tools are active, we may use services such as:

Google Analytics
Meta Pixel
YouTube embedded video cookies
website platform, hosting or form related cookies

You should update this section to match the actual tools installed on the live site.

5. How to manage cookies

You can manage cookies through:

our cookie preferences tool on the website
your browser settings
third party opt out tools where relevant

For more information, visit the ICO guidance on cookies or your browser provider’s help pages.

6. Contact

If you have questions about our use of cookies, please contact:

Livdin Property Ltd
Upperbridge House, 24 Huddersfield Road, Holmfirth, HD9 2JS
hello@livdinproperty.co.uk
01484 981717

Complaints Procedure

Our complaints procedure, including how to refer a complaint to The Property Ombudsman, is published on its own page: Complaints Procedure.