Privacy Notice

Last updated: April 2026

Livdin Property Ltd trading as Livdin Property respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights under data protection law. It is designed to give you clear and concise information about how we handle your data. 

1. Who we are

Livdin Property Ltd is the data controller for the personal data covered by this Privacy Notice.

Company name: Livdin Property Ltd
Company number: 11631924
Registered office: Upperbridge House, 24 Huddersfield Road, Holmfirth, HD9 2JS
Email: hello@livdinproperty.co.uk
Telephone: 01484 981717 

If you have any questions about this Privacy Notice or want to exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office, but we would appreciate the chance to deal with your concerns first. 

2. Who this notice applies to

This notice applies to personal data we collect about:

  • landlords

  • tenants

  • guarantors

  • applicants and prospective tenants

  • buyers and sellers, if relevant to our services

  • contractors and suppliers

  • website visitors

  • people who contact us by phone, email, social media, forms or in person

3. The data we collect

Depending on how you deal with us, we may collect and use:

  • Identity data such as your name, title, date of birth and proof of identity

  • Contact data such as your address, email address and phone number

  • Tenancy and property data such as property address, tenancy details, rent, deposit information, maintenance records and communications

  • Financial data such as bank details, payment records and rent statements

  • Reference and application data such as employment, income, landlord references, affordability and right to rent information

  • Transaction data such as payments to and from you and details of services we provide

  • Technical data such as IP address, browser type, device data and how you use our website

  • Marketing and communications data such as your preferences for receiving updates or property alerts

  • CCTV, call or message data where lawfully used for security, service and record keeping

We do not routinely collect special category personal data. If we do need to process limited health or vulnerability information, we will only do so where the law allows it and where it is relevant to the service we provide.

4. How we collect your data

We collect personal data:

  • directly from you when you contact us, instruct us, apply for a tenancy, sign up for updates, complete forms or use our services

  • from landlords, tenants, guarantors, referees and joint applicants

  • from credit reference, referencing and identity verification providers

  • from contractors, deposit scheme providers, local authorities, utility providers and other organisations involved in the tenancy or management process

  • automatically through cookies and similar technologies when you use our website

  • from publicly available sources where lawful and relevant

5. How we use your data

We only use your personal data where the law allows us to. Most commonly, we use it:

  • to take steps before entering into a contract with you

  • to perform a contract with you

  • to comply with a legal or regulatory obligation

  • for our legitimate interests, where those interests do not override your rights

  • where you have given consent, where consent is required 

We may use your data to:

  • register you as a landlord, tenant, applicant, guarantor, contractor or contact

  • market, let, manage or support a property

  • arrange viewings, applications, referencing and tenancy paperwork

  • collect and transfer rent and other payments

  • protect deposits and deal with tenancy administration

  • manage repairs, maintenance, inspections and contractor access

  • respond to enquiries, complaints and disputes

  • meet legal duties including right to rent, anti fraud, accounting and regulatory obligations

  • improve our website, services and communication

  • send service updates and, where allowed, marketing communications

6. Marketing

We may send you marketing or property related updates if you have asked for them, signed up for them, or if we are allowed to do so by law.

You can opt out of marketing at any time by using the unsubscribe link in an email or by contacting us directly.

We do not sell your personal data to third parties. We will not share your personal data with third parties for their own marketing unless you have clearly agreed to that.

7. Who we share your data with

We may share your personal data where necessary with:

  • landlords, tenants, guarantors and joint applicants

  • referencing, identity check and credit check providers

  • tenancy deposit protection providers

  • maintenance contractors, inventory clerks and safety inspectors

  • IT, website, software and communication providers

  • payment processors, accountants, auditors, insurers and professional advisers

  • local authorities, HMRC, regulators, courts, ombudsmen and enforcement bodies

  • redress and client money protection schemes where relevant

  • other agents or third parties where you have asked us to liaise or where this is needed to deliver the service

We require third parties to respect your data and handle it lawfully.

8. International transfers

Where any of our systems or service providers transfer personal data outside the UK, we will take reasonable steps to make sure appropriate safeguards are in place.

9. Data security

We have appropriate technical and organisational measures in place to help protect personal data from being lost, misused, accessed without permission, altered or disclosed. We also limit access to people who need it for a proper business reason. 

10. How long we keep your data

We keep personal data only for as long as needed for the purpose it was collected, including to meet legal, regulatory, insurance, tax and accounting requirements.

In many cases, we will keep core customer, tenancy, financial and transaction records for up to 6 years after the end of the relationship, although some information may need to be kept longer where the law requires it or where a dispute is ongoing.

We may keep website and enquiry data for a shorter period, and we may keep anonymised data for reporting and analysis for longer.

11. Your rights

You have rights under data protection law, including the right to:

  • ask for access to your personal data

  • ask us to correct inaccurate data

  • ask us to delete data in some cases

  • object to or restrict certain processing

  • ask for transfer of certain data

  • withdraw consent where we rely on consent

We will usually respond within one month. In some cases, the law allows more time, for example where a request is complex. 

12. Third party links

Our website may include links to third party websites or services. We are not responsible for their privacy practices. You should read their privacy notices before submitting data to them.

13. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always appear on our website.

Cookie Policy

Last updated: April 2026

Our website uses cookies and similar technologies to help the site work, improve performance, understand how visitors use it and, where enabled, support embedded media and marketing.

Cookies are small text files stored on your device when you visit a website.

1. How we use cookies

We use cookies for the following reasons:

  • to make the website function properly

  • to remember preferences or settings

  • to measure site traffic and usage

  • to improve performance and content

  • to support embedded content such as video

  • to support advertising or remarketing, where enabled

2. Types of cookies we may use

Strictly necessary cookies
These are needed for the website to work properly. They do not usually require consent.

Analytics cookies
These help us understand how visitors use our website so we can improve it. Where these cookies are not strictly necessary, we will ask for consent before using them.

Functionality cookies
These remember choices you make and improve your experience.

Advertising or targeting cookies
These may be used to measure campaigns or show relevant adverts. These cookies require consent.

Third party cookies
Some cookies may be set by third party services used on our site, such as video, analytics or social media tools. These third parties control their own cookies and processing. 

3. Consent

Where cookies are not strictly necessary, we will ask for your consent before placing them on your device.

You can accept, reject or manage non essential cookies through our cookie banner or preference tool. You can also change your browser settings to block or delete cookies, although some parts of the website may not work properly if you do this. 

4. Cookies and similar technologies we may use

Depending on how the website is built and which tools are active, we may use services such as:

  • Google Analytics

  • Meta Pixel

  • YouTube embedded video cookies

  • website platform, hosting or form related cookies

You should update this section to match the actual tools installed on the live site.

5. How to manage cookies

You can manage cookies through:

  • our cookie preferences tool on the website

  • your browser settings

  • third party opt out tools where relevant

For more information, visit the ICO guidance on cookies or your browser provider’s help pages. 

6. Contact

If you have questions about our use of cookies, please contact:

Livdin Property Ltd
Upperbridge House, 24 Huddersfield Road, Holmfirth, HD9 2JS
hello@livdinproperty.co.uk
01484 981717 

Complaints Procedure

This version follows the TPO style and timings more closely. TPO requires members to keep a written internal complaints procedure. The published TPO process says complaints should be acknowledged within 3 working days, investigated with a written outcome within 15 working days, and consumers can go to TPO after a final viewpoint letter or after 8 weeks if the complaint is still unresolved. Complaints must usually be referred to TPO within 12 months of the final viewpoint letter. 

Complaints Procedure

At Livdin Property, we take complaints seriously and aim to deal with them fairly, promptly and professionally.

If you are unhappy with our service, please tell us as soon as possible so we have the chance to put things right.

1. How to make a complaint

Please make your complaint in writing by email or letter and include:

  • your full name and contact details

  • the property address or matter you are complaining about

  • a clear summary of the complaint

  • the dates and names of anyone involved

  • copies of any supporting evidence

Please send complaints to:

Complaints Handler
Livdin Property Ltd
Upperbridge House, 24 Huddersfield Road, Holmfirth, HD9 2JS
hello@livdinproperty.co.uk
01484 981717 

2. Stage 1: Acknowledgement

We will acknowledge your complaint in writing within 3 working days of receiving it. 

3. Stage 2: Investigation

We will investigate your complaint properly and send you a written outcome within 15 working days of receiving your complaint.

If we need more time, we will explain why and keep you updated. 

4. Stage 3: Final review

If you remain unhappy after our first written response, you can ask for your complaint to be reviewed.

Your complaint will then be reviewed by a senior member of staff or someone not directly involved in the matter, where possible.

We will send you our final written response, sometimes called a final viewpoint letter, once that review is complete. 

5. Referring your complaint to The Property Ombudsman

If you remain dissatisfied after receiving our final viewpoint letter, or if 8 weeks have passed since you first made your complaint and it has not been resolved, you may be able to refer the complaint to The Property Ombudsman, provided you do so within 12 months of our final viewpoint letter. 

The Property Ombudsman
Milford House
43 to 55 Milford Street
Salisbury
SP1 2BP
01722 333306
admin@tpos.co.uk
www.tpos.co.uk

6. Cost

We do not charge you for making a complaint under this procedure.

7. Scope

This procedure applies to complaints about our service, actions, omissions or standards of communication.

It does not apply to matters where legal proceedings have already started, or where another formal process or regulator has jurisdiction that prevents TPO from considering the complaint.